Moving can be a daunting experience. You have so many things to worry about, at the top of which would be, "Will my stuff get to my new place safely?". Sourcing your moving needs to a professional moving company should eliminate this concern. You trust that professional movers will be able to take care of all your stuff and have it delivered safely.

As professional movers, we are trained and skilled in the process of moving, but the one thing we cannot guarantee is that accidents won't happen. Whether it's a slip of the foot, passing through a bumpy road, or wiggling through tight corners, sometimes accidents do happen. We acknowledge this and have taken the necessary steps to ensure that you are covered regardless.

At Last Stop Moving, we're committed to making your move as worry-free as possible, even when bumps (literally) arise. That's why we've put together this handy guide to claiming damages for damaged or lost items, ensuring your peace of mind in the process.

All Professional Moving Companies in Edmonton have a process that facilitates how to file a claim. As the client, your first consideration would be to clearly understand what coverage your movers offer. For you to file a claim for damaged or lost items on a move, ensure that you use a Licensed and Insured Moving Company. So what kind of coverage do moving companies in Edmonton offer?


Full value protection – this type of coverage is offered by companies willing to cover the entire cost for damaged or lost items. This means that if it is a lost appliance, your movers will replace it with a similar model. If your item is damaged, then your movers will cover the entire repair costs associated. This type of protection is rare, and often companies that offer this type of coverage charge significantly higher rates.


Released value protection – most moving companies go for this type of coverage. This coverage limits the cost that your movers can incur when covering damages. At Last Stop Moving, like many other Edmonton Movers, we offer coverage of up to $0.60/pound/article. This translates to 60 cents per pound per item.


Third-Party Coverage – For some people, coverage offered by moving companies is just not enough. If you feel that you need additional coverage aside from what your movers offer, then you might consider using Third-Party Insurance Providers. Unfortunately, moving companies are not allowed to offer insurance services. So that means having your items insured by a provider separate from your movers. This will mean additional costs and therefore a higher moving budget.

Claim validation

Of course, not all damages are settled. Each claim has to be investigated and evaluated to ensure the validity of the claim. Different moving companies in Edmonton have different policies that govern the validation of a claim. Below are the main considerations for a claim at Last Stop Moving

Your damages will only be processed once it is confirmed and verified that said damages were caused by your movers. Note that this does not include items packed by the client.Your damages can only be processed if said damages were immediately reported to the crew foreman or directly calling us. You should also immediately record such damages, either by video or images. You must then fill out and submit the Damage Claim Form above. We will only process claims that are reported within a Two-Week Period of your move. Any claims beyond this timeline will be forfeited. We will not process claims for damages or losses incurred because of the client's contradiction to the movers’ instructions. This applies in instances where you as the client, neglect to follow your movers' advice on matters of moving such as packing or transportation.

How to file a damage claim at Last Stop Moving

No one likes the tedious process of filing a claim, we have taken measures to ensure that the entire process is as easy as possible. Just follow the steps outlined below.

  • Report the damage immediately – As soon as you notice any damage, let your Last Stop Moving crew foreman know. They'll document it and help you initiate the claim process. If you notice the damage after your move, please fill out and submit the form below within a two-week period of your move.
  • Gather evidence: Take photos and videos of the damage, including any surrounding areas that might explain how it happened, and send them to us. The more information you can provide, the better. This ensures that your claim is validated quickly and necessary steps will be taken to compensate you.

All that would be left is to wait for us to process your claim and communicate on the compensation process. We value all our clients, at Last Stop Moving, we make every claim a priority. We will ensure that your claim is processed as fast as possible.

You can also call us directly at +1 587 602 4858, or email us at to check on the progress of your claim. Alternatively, you can also leave us a message through our website in the Contact Us section.

Remember, The sooner you report any damages and file your claim, the faster we can work to resolve your issue. We strive to ensure that all claims are processed within thirty working days of filing said claim.

So, relax, take a deep breath, and know that we're here for you. We're not just the best local moving company in Edmonton, we're also your partner in making your move as seamless and stress-free as possible.

Moving Tips/Faqs

Our moving company provides a wide range of services, including local and long-distance moves, packing and unpacking, furniture disassembly and reassembly, and storage options. We tailor our services to meet your specific needs.

Getting a quote is easy! Simply fill out our online quote request form with details about your move, such as the location, size of your home, and any special requirements. Our team will review the information and provide you with a customized quote promptly.

Yes, your belongings are insured during the move. We offer basic insurance coverage as part of our standard package. Additionally, you have the option to purchase additional insurance for extra peace of mind.

It's recommended to book your move as early as possible to secure your preferred moving date. During peak seasons, such as summer, moving availability can fill up quickly. Contact us to check our availability and schedule your move at your convenience.

To ensure a smooth moving day, we recommend you start packing well in advance. Label your boxes with their contents and destination rooms to make unpacking easier. Disconnect appliances, defrost your refrigerator, and keep essentials like medications and important documents handy during the move.

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