FREQUENTLY ASKED
QUESTIONS

Yes, Last Stop Moving Company is fully licensed as per Canada’s Laws and Regulations. We are also insured, offering coverage for up to 60 cents/pound/article. The Best Part, there is no obligation to you for the coverage, we take care of that. We take pride in ensuring the safety of your belongings throughout the moving process. Call Us if you have any questions regarding our license or coverage. 

Yes, we provide free estimates in various forms. You can get your estimate via email after a short call with one of our move coordinators. You can also schedule an On-Site estimate, where we will have one of our skilled estimators pay you a visit to review your items and plan your move, after which you will receive a folder with your Free estimates and all the information you need. Finally, we can also offer an online video estimate. Our coordinators can better assist you when they have a better picture of what you intend to move. 

At Last Stop Moving, every move is unique. We understand that each of our clients has specific needs and expectations regarding their move. We have considered this fact, and that is why we offer an Hourly Estimate for Local Moves. That means that you will only pay for the amount of time our movers are at work. Our rates are based on factors such as the number of movers you will need and what services you require. For Long Distance moves, further considerations have to be made. Call Us for more information regarding your upcoming Long Distance Move. 

• Our movers are Skilled Professionals who are continuously trained on how to handle different types of items. Whether is an Antique China Cabinet or a Priceless Sculpture, we know how to get them there safely. 
• As a Top-Tier Moving Company, we know exactly what is needed to safely complete your move. We use High-Quality packing materials such as boxes and tapes and we always have all the equipment needed to Pack and Move your items.
• We always prioritize. The most fragile items always deserve a little extra care. That is why we pack fragile items individually to prevent chips and scratches, and we also cushion the items using bubble wrap to prevent damage during transit. 

Transit

• We will carefully load and secure all your items in our trucks. We also ensure proper arrangement of items in the trucks, with heavy items at the bottom and lighter items at the top. We also ensure all the items are secured inside the truck to prevent shifting during transit. 
• Our movers are skilled at handling all sorts of fragile items. Using proper techniques for lifting and moving items and avoiding bumps and vibrations.
• We all know how cold Edmonton can get. As your friendly neighborly movers, we share this frustration sometimes. So we took steps to ensure that all our trucks are climate controlled to protect your fragile items from extreme temperatures and humidity. 

Your Peace of Mind

• We understand that sometimes accidents happen. It would be unethical of us to guarantee safe delivery. So we offer valuation coverage of up to 60cents/pound/article for any damaged or lost items. The cost for Valuation is not included in your moving cost, we take care of that for you. 
• When you choose Last Stop Moving, you become part of the Last Stop Family. We will assign you a designated Move Coordinator that will keep you informed on each and every aspect of your move. You will always have direct contact to your coordinator so you can always reach out at any time. 

Absolutely! We offer secure and flexible storage solutions tailored to your specific needs, whether you require short-term storage to temporarily store your stuff during your move or longer-term options. Here are some features of our storage services:

• Climate-Controlled Units
• Varying unit sizes so you don’t pay for unused space
• 24/7 security system including access control and surveillance cameras
• Convenient access to your belongings during our flexible access hours, 7 days a week.
• Top-Quality Packing Supplies at affordable wholesale rates

Call Us Now for your storage needs. We will come to you, pack and transport your items for storage.

While we can't guarantee absolute accuracy, At Last Stop Moving, we use the industry's best moving software to as precise an estimate as possible. Some of the factors that affect your final estimate include:

• Number of items being moved – For the most accurate estimate, always ensure to list out all the items that you want moved. 
• Services you need – If you need additional services such as Packing and Unpacking, these will affect your estimate as they are charged separately. We do not charge for Disassembly or Reassembly of furniture, weight of your items, or loading and unloading the truck. 
• Travel TIme – It is the industry standard to charge for Travel Time. The Travel Time Charge is to compensate the movers for their drive from the office to your location, and from the destination back to the office after the move. 
• Fuel Surcharge – We also charge a small amount as Fuel Surcharge. 
• Materials – In case you intend to purchase your packing materials from us, this will also be reflected in your estimate. 

Remember, the more information you share with your Move Coordinator about your move, the more accurate your estimate will be. Don’t be afraid to reach out for any changes to your Estimate or Inventory, we are here to help ensure a Stress-Free Move. 

Hey, we get it. Moving can be expensive. Here at Last Stop Moving, we want to help you save as much as possible. So here are some steps you can take to cut down your moving costs:

• Declutter – Moving is not just about transporting stuff from point A to point B, it’s about a fresh start. Take some time to go over all your items and donate or get rid of all the items you don’t need anymore. This will reduce the number of items that need to be moved. 
• Do your own packing – Packing and Unpacking service carries a separate charge. If you have the time, you can do your own packing to cut down this service charge. 
• Be flexible – Moving rates, especially in Edmonton, usually vary depending on different factors such as season changes, weather patterns, on-peak and off-peak hours, etc. You can opt to move when the charges are minimal.
• Compare Estimates – It is always good practice to shop around a little. Talk to different companies and clearly communicate your budget expectations. This will help you find the best price that suits you. 

Remember, at Last Stop Moving, we offer:

• Transparent estimates – No Hidden Fees, Upfront Pricing.
• Flexible options – Packages and services tailored to your needs and budget.
• Exceptional service – Committed to a smooth, stress-free, and affordable move.

Contact us today for a free estimate and let's make your move a success!

Well, it all boils down to your preference. At Last Stop Moving, we take exceeding measures to ensure that your items arrive at their destination safely and securely. In the event of damages or loss of your items, we offer coverage at no additional cost (up to 60 cents/pound/article). If you feel that our coverage is not sufficient, then you might consider getting additional coverage. 

Some customers seek additional coverage because they own valuable possessions such as antiques, electronics, artwork, etc; and they feel that limited coverage might not be adequate to compensate for damages or loss. Or, if you feel that there is an increased risk of damage based on the circumstances of your move, for example, long-distance moves, fragile items in your inventory, or unpredictable weather conditions. 

Whatever the case, it will solely depend on you. Call Us for clarification on Valuation Options available to you. 

It depends, Last Stop Moving uses an hourly rates model. This means that we charge based on how long the movers will take to complete your move. While we cannot give exact time estimates, you can expect 2-3 hours for studios and One-Bedroom Apartments, 3-5 hours for 2 bedrooms, 4-6 hours for 3 bedrooms, and 6+ hours for larger homes. Bear in mind that factors like number of items, distance covered, and services required can affect the time taken on the move.

You have all these plans that you need to make for your upcoming move, and finding reliable and trustworthy movers in Edmonton is part of that plan. This can be overwhelming. We want to make this process easy for you, so we came up with some pointers to help you make an informed decision.

1. Clear, Written Estimates
   Having your estimate in written format is extremely critical. You can refer to them later on when evaluating different estimates, you can use it as a reference for all communication with your movers, and it helps you avoid verbal promises. Always request a detailed estimate that outlines the costs for your move, the services you request for, an inventory of all the items that you need moved and any additional charges that you will incur. A professional and reliable company, such as Last Stop Moving, will ensure that you have all this information on your estimate before booking your move. Beware of companies that DO NOT offer estimates.
   
   Compare apples to apples. You want to make sure that all the information you provide to all moving companies you talk to is the same and accurate. This is the only way to ensure that your comparisons of all your estimates is viable. 
   
   Hidden charges usually come in at the last moment. As you talk to different moving companies, always inquire about charges for things such as Fuel Surcharge, Stair Fees, charges based on weight, and any other potential extra charges to avoid surprises.
2. Physical Location
   Check out the companies you are considering and confirm that they have a physical presence in Edmonton. This means that your movers should have a local address that you can visit. This helps to prove the legitimacy of the movers your are dealing with. Take note of companies that have an Online-Only Presence. Local presence allows for in-person consultations and easier issue resolution incase of any complications.
   
   Next, you can also check online reviews. Take some time to go through the reviews of past customers to evaluate the company’s reputation and quality of service they offered in the past.
3. Comprehensive Cargo Insurance
   An insured company will offer some form of compensation in case any of your belongings get damaged. Let’s say maybe your TV gets broken during the move, will your moving company help you cover the cost for repairs? Inquire what sort of coverage your company offers. If you feel that the coverage offered doesn’t give you peace of mind, then consider additional valuation from Third-Party Compnaies for your valuable items. 
   
   You should also inquire about the claims process. How long will it take for your company to process your claim? Will the process be transparent and easy for you? Go for movers with a clear and hassle-free claims process in case of damage or loss.
   
   At Last Stop Moving, we offer coverage of up to 60cents/pound/article. In the event of damage or loss, contact us directly or fill the claim form on our File A Claim Page, a consultant will contact you as soon as possible to guide you through the claims process. 
4. Proven Experience & Expertise
   How long has your mover been in business? With moving, experience matters. Movers who’ve spent years perfectly the art of moving are better suited to facilitate a seamless move for you. The best movers in Edmonton have built up this skill for at least several years. It also goes without saying, but going for a licensed moving company in Edmonton is your number one priority. 
   
   Last Stop Moving is a Recognized Name in Moving. Trusted and Awarded for Top-Tier moving services in Edmonton for both Local and Long Distance Moves. If you are looking for the Best Moving Compnay in Edmonton, you are in the right place. Contact us today for a Free Estimate for your upcoming move. Last Stop Moving, Moving Edmonton Forward!
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